A reliable and responsive customer support system is a key factor for any online poker player. When issues arise with an account, a withdrawal, or a game, having access to quick and effective help is crucial. For UK players, the best sites offer multiple support channels, including live chat, email, and a comprehensive help section.
The following new poker sites uk stand out for their commitment to providing the best player support.
1. 888poker
888poker is widely recognized for its player-friendly approach, and its customer support is a big part of that. The site offers a variety of channels to get assistance, making it a top choice for players who value accessibility.
- Extensive FAQ Section: Before you even contact a representative, you can often find the answer to your question in 888poker’s very detailed and well-organized FAQ section.
- Email Support: For more complex issues, players can reach out via email. The support team is generally responsive and provides thorough answers to account, banking, and game-related queries.
2. GGPoker
GGPoker has rapidly become a leader in the online poker world, and its customer service has evolved to match its growth. The site provides a global support system with specific channels for the UK to ensure local needs are met.
- Live Help Chat: GGPoker offers a 24/7 live help chat on its website, which is an excellent option for quick questions and immediate assistance.
- Email Support: For more detailed inquiries, players can send an email to the dedicated UK support address. The site’s complaints procedure is also clearly outlined, with a promise to provide a response within a set timeframe.
- Community Support: GGPoker has a strong presence on platforms like Reddit, where players can often get help from community managers or other users, providing another valuable layer of support.
3. PokerStars
As one of the world’s largest online poker sites, PokerStars has a massive infrastructure to support its millions of players. The help system is designed to handle a high volume of requests efficiently.
- Help & Support Section: PokerStars’ help section is incredibly comprehensive, with a search function that allows you to quickly find answers to a wide range of questions.
- Contact Us Feature: For issues that require personal attention, players can use the “Contact Us” feature, which guides you to the right department to ensure your query is handled by the correct team.
4. PartyPoker
PartyPoker has a long history in the online poker market and a trusted reputation. Its customer service is known for being reliable, with a strong focus on resolving player issues effectively.
- Comprehensive Help Section: PartyPoker’s website features a robust help section with answers to common questions about accounts, banking, and technical issues.
- Email and Complaint Channels: For more serious issues, the site provides dedicated email channels for complaints and is also listed on third-party intermediary platforms that can help with dispute resolution.
When choosing a UK poker site, a quick check of its support options is always a good idea. The presence of multiple contact methods and a comprehensive help section are strong indicators of a site that values its players and is committed to providing a safe and reliable experience.
